The Elegance of the Cascade

Delivering flowers is a task that we take on
very seriously.

It is a prerequisite that the flower delivery is carried out correctly for your floral greeting to be
will be a positive experience. Flower delivery is a task that we solve with great
effort. We always do our utmost to ensure that your floral greeting is delivered at the right time, place
and to the right recipient.
As part of the flower delivery, it is important that the wrapping of flowers, gifts, etc. is carried out in
in line with the occasion of the order and the season. When this is taken into account, we are sure
that your greeting, when it reaches the recipient, looks inviting, is securely wrapped and gives
the recipient a positive experience - every time.

Right of withdrawal

As a general rule, there is no right of cancellation for cut flowers and bouquets, as this involves the delivery of goods that can be assumed to deteriorate or become obsolete quickly. However, we offer the option of cancelling the order before it is started. This means that the cancellation applies to unused service and must be notified in good time before delivery, no later than 5 hours before delivery time.

If you regret your purchase, the item must be sent to:

The delivering florist's contact information is on the packaging or use our contact form on our website.

Access to complaints

If you have a complaint about your purchase, please contact our customer service. If we are unable to find a solution, you can file a complaint with the relevant board in the area, provided that the conditions for this are met.