Right of withdrawal
As a starting point, there is no right of withdrawal for cut flowers and bouquets, as this is the delivery of goods which must be assumed to deteriorate or become obsolete quickly. However, we offer that you can cancel the order before it begins. That is the cancellation applies to unused service and must be notified well in advance of delivery, no later than 5 hours before delivery time.
If you regret the purchase, the item must be sent to:
The supplying florist's contact details are on the packaging or use our contact form on our website. .
Access to complaints
If you want to complain about your purchase, you must contact our customer service. If we do not succeed in finding a solution, you can lodge a complaint with relevant boards in the area, if the conditions for this are met.
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