Kærlig Krammebjørn

Right of withdrawal

As a starting point, there is no right of withdrawal for cut flowers and bouquets, as this is the delivery of goods which must be assumed to deteriorate or become obsolete quickly. However, we offer that you can cancel the order before it begins. That is the cancellation applies to unused service and must be notified well in advance of delivery, no later than 5 hours before delivery time.

If you regret the purchase, the item must be sent to:

The supplying florist's contact details are on the packaging or use our contact form on our website. .

Access to complaints

If you want to complain about your purchase, you must contact our customer service. If we do not succeed in finding a solution, you can lodge a complaint with relevant boards in the area, if the conditions for this are met.

We deliver fresh flowers throughout Greater Copenhagen, North Zealand and Roskilde (postal codes 1000–4000).

Areas & prices

• Copenhagen & surrounding area: 75 DKK (free for purchases over 800 DKK)

• North Zealand & Roskilde: 85 kr.

Order deadlines for same-day delivery

• Copenhagen & surrounding area: no later than 2 p.m.

• North Zealand & Roskilde: no later than 12 noon

Pickup

Free pickup in store:

Florin

Guldbergsgade 12

2200 Copenhagen N

If the recipient is not at home

The bouquet is placed in a safe place by the door where it is protected.